Privacy Policy

Our Commitment to Your Privacy

Your personal information is handled with the same care as our handcrafted creations.

Contents

At Khwahiish.com (“we,” “us,” or “our”), we celebrate the timeless beauty of Indian heritage arts and crafts. We are equally committed to the preservation of your privacy. This Privacy Policy describes how we collect, use, and share personal information of users (“you” or “users”) of our website, Khwahiish.com (the “Website”).
We are dedicated to protecting your personal data and ensuring a secure shopping and browsing experience. This policy applies to all information collected through our Website and associated services.

  1. Information We Collect

    We collect several types of information to provide you with a seamless experience as you explore our curated collections of traditional Indian craftsmanship.

     

    • A. Information You Provide Directly
      • Account Information: When you create an account to join our community, we collect your name, email address, phone number, and contact details.
      • Purchase Information: To deliver our handcrafted products to your doorstep, we collect information necessary to process transactions, including billing addresses, shipping addresses, and payment information.

        Note: Payment information is processed through secure third-party payment gateways. Khwahiish.com does not directly store your full credit/debit card details.
      • Artisanal & Customization Requests: If you engage with our bespoke services or request specific heritage craft information, we collect the details provided to fulfill those specialized requests.
      • Communications: When you contact us via email, contact forms, or customer support channels regarding our collections or your orders, we store those communications to better serve you.
    • B. Information We Collect Automatically
      • Log Data: Our servers automatically record information when you access the Website, including your IP address, browser type, operating system, access times, and the heritage collections you view.
      • Cookies and Tracking: We use cookies and similar technologies to understand your preferences, improve site navigation, and personalize your experience. You may manage cookie preferences through your individual browser settings.

  2. How We Use Your Information

    We utilize the gathered information to honor the craft and the customer by:

      • Providing Services: Delivering the authentic Indian arts, crafts, and heritage products you purchase.
      • Processing Transactions: Managing orders, payments, and providing dedicated customer support.
      • Personalization: Tailoring our Website content and product recommendations to match your interest in specific regional Indian art forms.
      • Communication: Sending updates regarding your orders, responding to inquiries, and sharing newsletters or promotional materials about new artisanal arrivals (where you have opted in).
      • Security & Compliance: Protecting the integrity of our platform, preventing fraud, and complying with applicable legal obligations.

  3. Sharing Your Information

    We do not sell your personal information. We may share data only in the following contexts:

      • Service Providers: With trusted partners who assist in payment processing, logistics/shipping of fragile artworks, website hosting, and analytics.
      • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as a business asset.
      • Legal Requirements: When required by law, subpoena, or to protect the rights and safety of Khwahiish.com, our artisans, or our users.
      • Artisanal Partners: On rare occasions, to facilitate custom heritage commissions, limited details may be shared with the specific craftspeople involved, strictly with your consent.

  4. Your Choices and Rights

      • Access & Updates: You may review and edit your account profile at any time by logging into the Website.
      • Marketing Preferences: You can opt out of promotional emails by clicking the "unsubscribe" link or contacting us directly.
      • Cookie Management: Most browsers allow you to refuse cookies, though this may limit your ability to use certain features of the Website.
      • Data Retention: We retain your information only as long as necessary to provide our services and meet legal or accounting requirements.

  5. Security

    The security of your data is a priority. We implement industry-standard measures, including encryption and secure server protocols, to safeguard your information. However, please note that no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  6. Contact Us

    If you have any questions regarding this Privacy Policy or the way we handle your data, please reach out to our team:

      • Email: reachus@Khwahiish.com
      • Phone: +91 8657 130 249
      • Web: Contact us through the form on our Homepage
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Khwahiish Dream

When you support Khwahiish, you’re not just buying handcrafted products — you’re uplifting communities, preserving heritage, and empowering artisans to dream bigger. Whether you’re a conscious shopper, a creative collaborator, or someone who believes in ethical living, there’s a place for you in our journey. Together, we can keep traditions alive and create a future where craftsmanship thrives with dignity.

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